CUSTOMER CARE
Questions about an order, a piece, a commission, pickup, delivery, or something that arrived less than happily? Reach out through our contact form or email us at support@fatefrolic.com and we’ll get back to you as soon as we can.
Fate & Frolic is a small independent studio, not a retail storefront. Local pickup is available by appointment after purchase.
For shipping, returns, exchanges, and delivery details, please see our Shipping, Pickup & Returns policy.
PRIVACY & SAFETY
Last updated: September 4, 2026
Fate & Frolic LLC respects your privacy. We collect only the information reasonably needed to operate our website, process orders, communicate with customers, fulfill commissions, and improve our services.
Information may include your name, email address, phone number, billing and shipping address, order history, messages, commission details, uploaded images, and information collected automatically through cookies or website analytics.
Our website is hosted on Wix.com. Information may be stored and processed through Wix and other service providers we use for website hosting, payments, shipping, email, analytics, and order fulfillment. Payment information is processed through third-party payment providers.
We may use your information to:
• process and fulfill purchases
• communicate about orders, commissions, pickup, or delivery
• provide customer service
• prevent fraud and maintain website security
• improve our website and services
• send marketing emails only where permitted or requested
We do not intentionally disclose personal information except as needed to operate the business, fulfill orders, comply with law, or protect our rights and customers.
We use reasonable administrative, technical, and physical safeguards to protect customer information. New York law requires businesses handling private information to maintain reasonable safeguards.
Our website may use cookies and similar technologies for site functionality, security, analytics, and shopping features. Third-party services may have their own privacy practices.
You may unsubscribe from marketing emails at any time. To request access to, correction of, or deletion of personal information we hold about you, contact us through the website.
We may update this policy as our website or services change. Updates will be posted on this page.
WHOLESALE INQUIRIES
Interested in carrying Fate & Frolic in your shop or gallery?
We consider select wholesale opportunities for small-batch pieces and wearable art. Availability, minimums, and pricing vary by collection.
Contact us with your shop name, location, website or social links, and the pieces you’re interested in carrying.
PAYMENT METHODS
- Credit / Debit Cards